Client tenant

HSBC AI systems under independent review

HSBC owns the AI systems, evidence, and internal users. Norven owns the independent expert assignment, peer review, and release workflow.

Active Projects

HSBC-owned systems in scope

Pending Evidence Requests

client action required

Client-side Users

managed by HSBC admins

Independent Experts

assigned by Norven, not HSBC

Mortgage Decisioning Algorithm v2.1

May 2026 Independent Governance Assessment • Independent assessment of HSBC's mortgage eligibility and pricing model before wider production rollout.

High Risk

Status

Expert Assessment

Independent expert

Dr. Tom Mercer (Former regulator)

Due

10 May 2026

Access boundary: HSBC manages client users and evidence access; Norven manages expert assignment, peer review, templates, and release.

Project progress68%

Open project

Customer Support LLM Copilot

Customer Support Copilot Governance Review • Governance review of a customer-facing LLM copilot with escalation controls, red-team evidence, and complaints monitoring.

High Risk

Status

Document Review

Independent expert

Marcus Thorne (AI Safety Researcher)

Due

18 May 2026

Access boundary: HSBC can manage client-side access; Norven can replace or add independent reviewers without adding them to HSBC.

Project progress42%

Open project